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Moving from routine to highly relevant: How to improve meeting coverage

This column is aimed at every single journalist working anywhere in the world now and in the future.

Bart Pfankuch is the content director and an investigative reporter for South Dakota News Watch, accessible online at sdnewswatch.org or email him at bart.pfankuch@sdnewswatch.org.

That’s a big bill to fill, but with tips to improve coverage of any type of meeting, the following concepts apply both to a rookie reporter covering a town board for a small weekly paper and a grizzled veteran monitoring the U.S. Congress for a national news service.

We all cover meetings, and we can all always do better. Here are some tactics to improve meeting coverage.

— Do your homework. Advanced effort is critical. Get agendas and supporting documents well before the meeting begins. Read them. Do interviews with key players prior to the meeting. Gain an understanding of key points and positions prior to showing up.

— Cash in on cash. Watch for anything financial or fiduciary. Scour meeting materials for anything where money may be spent, collected or shifted. Don’t forget consent agendas or routine departmental updates where interesting items may be hidden.

— Consider a preview story. On major topics, reporters can inform readers of context and potential consequences long before a discussion and vote. Don’t forget to include time, date and place of the meeting.

— Know the key players. This is ultra critical on a beat, but is useful even on a one-off assignment. Be sure to know the board members, the staffers who inform them and if possible, the real people who will be affected by a vote. Be sure to have the cell numbers of all the regulars and make sure they know how interested you are in what they say and do. Always call to confirm unknowns.

— Don’t cast off the curmudgeons. Hopefully, your coverage area is home to a do-gooder or gadfly who attends most meetings and testifies frequently. You can quote them sparingly, if ever, but you should know them, treat them with respect and listen to them. Most share your belief that government needs to be monitored and challenged, and they often have inside information that may require skepticism but is always worth knowing.

— Establish authority through accuracy. The best beat reporters are known for being critical but fair and complete. Don’t take sides, don’t let your personal opinions be known (never, ever comment on social media!), and don’t report any opinions you know to be false. Your reputation is sacred, so protect it. Once trusted, your access to people and information will improve.

— Don’t forget to follow up. Meetings occur at a moment in time and therefore almost always present an incomplete, imperfect picture. If you’re unsure of something, hold it back. You can, and should, frequently follow up by drilling in on divergent opinions, exploring issues in greater depth and reporting the impacts on populations or individual people.

— Pay attention, even if it hurts. Don’t space out if the discussion wanes. Use your phone only to look up information or confirm data presented, not to text, email or Google random topics. Watch and listen for the little ideas or facts that can blossom into important stories later.

— Listen closely to what is said, and what isn’t. Watch for unspoken reactions by panel members or the public and approach them later for an explanation. Reporting on actions provides fodder for invigorated writing.

— Focus on real folks. Approach members of the public and ask why they are there. When someone testifies, get the correct spelling of their name, business or organization. Follow residents into the hallway to interview them or get their cell number and email address for contact or clarification later.

— Describe projects accurately. Always include clear indicators of where something will be built or altered (the northeast corner of X Avenue and Y Street). Provide project costs and the source of the money. Include names of people and businesses that receive government money. Publish project
timelines and any promises. All these heighten accountability.

— Let length indicate importance. Don’t write the same length story every time or give in to editor pressure to fill space. Some meetings result only in briefs. Try leading with the top issue and provide bullet points on smaller topics in an “In Other Action” box.

— Seek out photos. When a person, place or thing is talked about, get a photo before or after the meeting. Shoot photos of attendees or panel members in action, even a head shot. Take an occasional crowd photo or picture of the panel as one. Even photos of documents can work.

— List votes and voters. On key issues, always provide readers with the vote tally and names of who voted how.

— Challenge closed session. When appropriate, which is almost always, stand up and ask for the legal reason an executive session is needed. Do this often, and they may hide less frequently.

— Treat meetings as opportunities. Only you can make meeting coverage valuable and interesting. If you get lazy, readers suffer. If you work hard, the public will benefit.

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Don’t Miss the Deadline for the Better Newspaper Competition

The deadline has been extended until Friday November 1, 2019.

NEW CATEGORIES – EDITORIAL/MULTIMEDIA/PHOTOGRAPHY

  • Best Solutions Journalism Project – This award recognizes excellence in a solutions, evidence-based journalism project that includes coverage of a widely shared problem, as well as evidence-based solutions reporting with a newsworthy response.
  • Weather Coverage – Judges will be asked to consider the quality of writing and depth of coverage of weather events or climate change.
  • Outstanding Newsletter – Recognizing newsletters that grow, support and enhance news products. Judges will be asked to consider if the product increases audience engagement while sharing value-added content.
  • Excellence in Newsroom Collaboration and Partnerships – This award honors newsrooms who have formed partnerships or collaborations to cover a topic or story.

NEW CATEGORIES – ADVERTISING/CIRCULATION/PROMOTION

  • Best Holiday Ad – This award celebrates a holiday ad of your choice (or series of ads). Judging will be based on originality, creativity in the use of typeface and artwork and reader appeal. No house ads. Paid advertising only.
  • Advertising Excellence in Revenue Collaboration and Partnerships – This award honors news organizations who have formed partnerships or collaborations to generate revenue and better serve customers.

ENTER CONTEST

Entries are due by November 1, 2019. Please use the association code NENPA to register.

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New England Newspaper Conference Story Roundup

We love reading all the stories and social media mentions from our members touting the successes of their staff and publications. There have been so many great conference stories, tweets and Facebook posts we wanted to try and capture them to read in one place. If we missed your coverage please email t.cleary@nenpa.com and we will add it.

New England Newspaper Conference Coverage:
The Day
Veteran newsman John C. Peterson receives Yankee Quill Award
Seven Days
Seven Days Wins Two Awards in Regional Media Competition
Addison Independent
Press association recognizes Independent stalwarts
Republican-American
Republican-American honored as a Newspaper of the Year by New England Newspaper and Press Association
New Hampshire Union Leader
Wickham named ‘New England Journalist of the Year’
Concord Monitor
Two ‘Monitor’ series win New England awards
Providence Journal
Journal, Sunday Journal named distinguished newspapers
Boston Herald
Anna’s story on teen bullying wins journalism award

Bennington Banner
Banner journalist, UpCountry win honors
The Keene Sentinel
Sentinel honored for investigative report
The Martha’s Vineyard Times
A three-peat of excellence for The Martha’s Vineyard Times
Mount Desert Islander
Islander earns honors
The Sun Chronicle
Sun Chronicle Weekend edition named Distinguished Newspaper of the Year
Gloucester Daily Times
Times named ‘Distinguished Newspaper’
Worcester Business Journal
WBJ’s Welker honored for tax-break series
Norwich Bulletin
Former Bulletin managing editor receives Yankee Quill Award
Vermont Business Magazine
Seven Days wins two awards in regional media competition
The Bay State Banner
In the news: Callie Crossley
The Ellsworh American.
American named Distinguished Paper
Record Journal
EDITORIAL: 10 things we liked this week, one we didn’t
MetroWest Daily News
MetroWest Daily News wins two awards
Marshfield Mariner
Marshfield Mariner named Newspaper of the Year by New England Newspaper and Press Association
The Sun Chronicle
Letter to the editor: The Sun Chronicle is essential to the community

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NENPA Fall Conference keynote: Reader re-engagement could be as close as your next e-mail

Pick your cliche…
“The best ideas are often the simplest ones.”
“Sometimes it’s hardest to see things that are right in front of you.”
“The shortest distance between two points is a straight line.”
All three and many more could be teased from advice shared October 10 by New England Newspaper Fall Conference keynote Nicco Mele.

The author, professor, publisher, political consultant, Harvard Business Review contributor, and alumni of an Esquire Magazine “Best and Brightest” in America designation promised a “super practical” dialog that appeared to resonate with the 100-plus attendees to last weeks conference.

While a LOT of ground around reader engagement was covered by Mele, the meat of his message centers on the great potential simple e-mails could play as print publications cast for and hope to re- engage their audiences and – dare we suggest – attract print subscribers.

Based on his fast-paced presentation, it may not be as much of an “old is new again” situation as it is using purposefully simple and well timed e-mail messages to slowly but surely establish or reestablish consumer relationships – with at least the added benefit of enticing significantly more web/social traffic.

Having admittedly spent “the last few years publishing research on monetizing news,” Mele arrived at the New England Newspaper Fall Conference held at the AC Hotel in Worcester, MA ready to share some of his most important findings.

Driving Eyes
Mele said the “single hardest thing in the news business is getting people to the website.” But at the same time, he was happy to report that local papers appear to have “a competitive advantage,” saying smaller regional and community publications already tend to possess the “original inbound internet marketing apparatus.”

He said unfortunately, most consumers and potential readers will not pay for locally generated news content “if they don’t build a habit around your paper.” Mele suggested papers might nudge local audiences to slowly modify news consumption habits by developing and serving audience around targeted content – and then funneling users into “habitual paying customers.”

Having accomplished it himself, Mele admitted the task remains “very difficult.” That’s why Mele said he loves e-mail. “Social audiences don’t belong to you – and don’t have a relationship to them,” Mele warned. “But if you capture e-mail, you have a connection forever. You can monetize their attention. You can assign lifetime value, and budget around that when you have e-mail addresses.”

When it comes to best utilizing and building your e-mail list Mele says:
? Encourage monthly reader panels that you pay to help build a “data model” of your consumers.
? With e-mail, you can track data and talk to your audience constantly. And metrics on habit are highly valuable – how often a recipient opens your emails can help you decide what kind of product to build.
? Surprisingly, e-mail outreach messages work best when they are simple – so they should mainly contain text, not images or a lot of ads.
? Production energy should be on the quality of writing
? It should be targeted for delivery the same time every day or week
? Strive for consistency over the long haul. “It’s not like selling an ad and you’re done,” he cautioned those eyeing an e-mail engagement launch.
? However, a successful e-mail product has great potential to help papers learn the numbers, specific interests, and passions of their audience – and to build on that data.

Beware The ‘Bounce’
When it comes to methods for acquiring e-mails, Mele finds events provide engagement opportunities – and a good source e-mail traffic capture. He said since e-mail bounce rates are very high and vary widely (50-90%) -obtaining e-mail addresses at every event is crucial.

Another key element: Mele says your e-mails need to have a human name in the delivery. “They want something that feels like a local columnist,” he said. “Mobile [users] are very intimate – so your e-mail needs to have a ‘dear mom’ quality to it.”

For those who can follow his advice, Mele insists that “e-mail is the best local strategy you can have.”

“Strong editorial products will have largest CPM, source of digital subscriptions, and driver of site traffic,” he added.

“Nothing else I’ve ever done on the internet has delivered like e-mail has,” Mele concluded, so “if you have them, engage them, and you will eventually convert them to subscribers.”

Attendee Reactions

Following the talk, Waterbury Republican-American Managing Editor Anne Karolyi said she found Mele’s professed love of e-mail outreach interesting because her publication recently launched a daily e-mail blast, and it is “one of the most common ways that people use to access our website.”

“People seem to like that,” Karioli said. She also agreed with Mele that complete separation between departments like advertising and editorial can be maintained while working together, sharing information and ideas..

“There are ways of dealing with the larger business issues involving your paper without completely breaking down that wall,” she said. “I’ve always believed that was possible – and I would rather protect our integrity while finding ways to make money because I need to make sure my reporters can eat.”

Peter Haggerty President and Publisher, Daily Times Chronicle, Inc. Woburn said he was receptive to Mele’s advice on how to help increase “digital side revenue.”

Haggerty said, “We’re losing so much revenue on the print side, that it’s important for us to learn how to replace some of it.” His company is already weighing a number of things that Mele suggested including e-mail outreach and events, as well as the right way to meter on-line readership.

“While we have our websites, the revenue stream from them has been stagnant,” he added. “As [Mele] said, we need to create some kind of customized product to hit that target audience by e-mail in the hope it will drive some to subscribe, or create more revenue.”

Closing Tip & Resources
Regarding email and other reader engagement tools, Mele suggested the site newsletterguide.org – aimed at building “quality newsletter products for those who know nothing about it.” He said the site offers everything from workflow tools for smaller publications, to free mobile-friendly templates. Check it out!

DOWNLOAD POWERPOINT OF KEYNOTE
PHOTO GALLERY KEYNOTE & AWARDS LUNCHEON

By John Voket eBulletin Contributor

John Voket is an Associate Editor at The Newtown Bee in Connecticut, Director of Public Affairs for Connecticut’s Connoisseur Media radio stations, and 2018-19 President of NENPA.

 

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It’s National Newspaper Week Oct. 6-12

NEWSPAPERS ARE ENCOURAGED to replace the “National Newspaper Week” line in the ad with their own flags or logos.

This 79th annual National Newspaper Week observance will be held October 6-12. The event is a recognition of the service of newspapers and their employees across North America and is sponsored by Newspaper Association Managers. This year’s theme is “Think F1rst — Know Your 5 Freedoms”

PLAN TO CELEBRATE National Newspaper Week by downloading the materials and devoting as many column inches as possible to reinforce the importance of Newspaper to your communities.

PLEASE ALSO MAKE IT LOCAL by editorializing about your newspaper’s unique relevance. This can be about your duties as government watchdog, your role as a community forum and coverage of community events, publication of timely public notices, etc.

Since the principle is timeless, the materials, new and archived, remain on the website and accessible year-round as a continuing resource.

Thank you for supporting National Newspaper Week. You already know there is power in association. And the same principle holds when associations like ours band together to provide even greater impact — both directly to newspaper members locally and collectively to the overall industry nationwide.

Newspapers are encouraged to use one or all of the ads from this year’s Think F1rst ad campaign in their newspaper. Feel free to start running the ads during National Newspaper Week and continue them in the days and weeks that follow.

Click here to access a Dropbox folder with FIVE DIFFERENT ads in SEVEN SIZES. Pick the size that is right for your newspaper.

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Marianne Stanton

photo by Jim Powers--Inquirer and Mirror and Nantucket Today publisher Marianne Stanton, Wednesday afternoon, May 22, 2013.

photo by Jim Powers–Inquirer and Mirror and Nantucket Today publisher Marianne Stanton, Wednesday afternoon, May 22, 2013.

Marianne Stanton is the Editor and Publisher of The Inquirer and Mirror, Nantucket’s weekly newspaper since 1821. She grew up in the newspaper business, starting in the newsroom as a reporter, and is the longest serving publisher in the newspaper’s 198 year history. Under her leadership The Inquirer and Mirror has won numerous awards in journalism, advertising, business development and circulation. She is also a recipient of the Judith Vance Weld Brown Spirit of Journalism Award. Marianne is a Nantucket native, attended the University of Denver and received her MBA from the Simmons Graduate School of Management mid-career.

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Registration Closes Oct 8 For The New England Newspaper Conference

Registration closes for the 2019 New England Newspaper Conference on October 8 at noon.

This year the conference will focus on revenue, alternative funding and future business models for newspapers.

2019 Conference Schedule
  • 10:00 a.m.
    Registration & Coffee
  • 11:00 a.m.
    Conference Opens With Keynote Speaker Nicco Mele
  • 12:30 p.m.
    Awards Luncheon (please don’t be late!)
  • 2:30 p.m.
    NESNE session – Alternative Funding/Revenue Sources
    MNPA Board Meeting
  • 3:45 p.m.
    MNPA session – Creative Approaches to New Revenue
    NESNE Board Meeting
  • 5:00 p.m.
    Conference Cocktail Reception (cash bar)
  • 6:00 p.m.
    Yankee Quill Dinner & Awards Presentation
About The Keynote Speaker

Headlining the event this year is Nicco Mele, one of America’s leading forecasters of business, politics, and culture in our fast-moving digital age. He is on the faculty at the Shorenstein Center on Media, Politics, and Public Policy at the Harvard Kennedy School.

Awards Luncheon

During the New England Newspaper Awards Luncheon, the top awards from the region will be announced including the Newspaper of the Year Awards, the prestigious Publick Occurrences Awards, New England First Amendment Award, Allan B. Rogers Editorial Award and the Bob Wallack Community Journalist will also be recognized.

Afternoon Sessions

The New England Society of News Editors will present a panel on Possibilities and Pitfalls of Alternative Funding: Grants, Projects and Ethical Considerations. Seeking and utilizing “alternative funding” for projects has become more common in some newsrooms, and has long been part of the business model for public media. Panelists from The Boston Globe, Connecticut Public Broadcasting, The Ground Truth Project, and The New Hampshire Union Leader, will discuss their experiences and challenges with these revenue streams.

Panelists include:

  • Charlie St. Amand, Panel Moderator, Practitioner in Residence, Communication & Journalism Department, Suffolk University
  • Charlie Sennott, Founder, The Ground Truth Project / Report for America
  • Heidi Flood, Strategic Lead, Partners & Outreach, Boston Globe Media
  • Mike Cote, Deputy Managing Editor, Business, New Hampshire Union Leader
  • Tim Rasmussen, Chief Content Officer, Connecticut Public Broadcasting Network

Creative Approaches to New Revenue, will be presented by the Massachusetts Newspaper Publishers Association. Faced with decreasing advertising sales, newspapers are getting creative – developing unique ideas to generate new sources of revenue. From special-focus websites and products to ongoing speaker series, these initiatives are reaching new audiences and even bringing in new advertising dollars.

In this program, panelists from several newspapers will describe initiatives they launched and discuss their overall impact on the bottom line.

Panelists Include:

  • Marianne Stanton, Panel Moderator, Editor & Publisher, The Inquirer and Mirror
  • Jane Seagrave, Publisher, Vineyard Gazette
  • George Arwady, Publisher & CEO, The Republican.
  • Peter Meyer, Region VP – GateHouse Media, President & Publisher – The Providence Journal, Group Publisher & President – GateHouse New England
Yankee Quill Awards Dinner

Capping the day will be the Yankee Quill Awards, where we will pay tribute to five individuals for their exceptional contributions to their communities and our industry.

View the 2019 honorees

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Peter Meyer

Peter Meyer is Regional VP for GateHouse Media, President & Publisher of The Providence Journal and Group Publisher and President of GateHouse New England (GHNE), which includes GateHouse operations in Massachusetts, Rhode Island, Connecticut, New Hampshire and Maine.

GHNE includes 14 daily newspapers, over 100 weeklies, 180 websites, 2 production facilities, as well as a direct mail and commercial printing business. The group is comprised of many notable titles including The Providence Journal, Newport Daily News, Cape Cod Times, Telegram & Gazette, Patriot Ledger, Foster’s Daily Democrat, Standard-Times, MetroWest Daily News, Old Colony Memorial and the Wellesley Townsman. GHNE also partners with ThriveHive, a GateHouse company, to bring dynamic digital marketing solutions to its business customers across the region.

Meyer was named President & Publisher of The Providence Journal in May, Group Publisher and President of GateHouse New England in 2017 and Regional VP of GateHouse Media in 2015. He has a long-time association with the properties he leads across New England, having worked with many of the publications under prior ownership. Peter began his publishing career with Dow Jones & Company, which at the time owned the Cape Cod Times. He served in key leadership roles with the Cape Cod Times, including General Manager and Publisher, and expanded his responsibilities over time with other GateHouse
Media properties in New England.

Meyer earned an MBA from Suffolk University and BS degree from Western Michigan University. He serves as president of the Cape Cod Times Needy Fund, is on the board of the Kelley Foundation, Massachusetts Newspaper Publishers Association and New England Newspaper and Press Association.

He is a past board chairman for Cape & Islands United Way and served as a director for several local non-profit organizations including Cape Cod Conservatory of Music and Art, Cape Cod Community College Foundation, Osterville Rotary Club, Hyannis Area Chamber of Commerce, Cape Cod Symphony Orchestra and the Joshua A. Nickerson Society. Peter is a past recipient of the Hyannis Area Chamber of Commerce Patrick M. Butler Community Service Award.

Meyer and his wife Jeannie live on Cape Cod in Osterville and they have three grown children.

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Jane Seagrave

Jane Seagrave is publisher of the Vineyard Gazette Media Group. In addition to its flagship newspaper, the 173-year-old Vineyard Gazette, the company produces a variety of magazines, websites and newsletters for and about Martha’s Vineyard. Previously, Seagrave was chief revenue officer for The Associated Press in New York. She is a graduate of Bowdoin College and holds a master’s degree from Harvard’s Kennedy School of Government.

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