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Pulse Research Partners With Metro Creative Graphics To Provide A New Combined Benefit To Newspapers

Pulse Research and Metro Creative Graphics, Inc. recently announced a new partnership that will offer a field-proven way to successfully close more sales presentations. 

“Local businesses want to know the shopping opportunity for their business and then how to reach them to get a larger share. The Pulse-Metro partnership provides an effective 1-2 presentation. Here’s the opportunity, and here’s a spec ad idea to reach them,” says John Marling, President at Pulse Research. 

That sentiment is echoed by Rob Zimmerman, President and CEO of Metro, as he points out, “Including a spec ad in follow-up to a Pulse presentation that shows the actual number of households planning to buy increases the close ratio dramatically.” 

The results of this new partnership are already generating excitement in test markets: An ad rep recently shared that she is achieving up to “90% closing ratios” when using the Pulse-Metro combination. 

Why is this approach so effective? The presentation from Pulse Research shows the value of the newspaper’s audience specific to the prospect/customer. The spec ads from Metro show creative ways to immediately reach and connect with those very same buyers. 

Pulse and Metro began integrating their sales and creative solutions at the behest of a few key clients in 2018. Based on direct feedback from sales reps in the field, the integration has progressed and users can now toggle back and forth between the two industry partners’ platforms with ease to quickly produce comprehensive, value-driven presentations for every customer call. 

About Pulse Research: Pulse has been serving newspapers with research and innovative sales solutions for over 36 years. Pulse Sales Tools provides prospecting, call lists, appointment support and presentations along with a great closing resource. Pulse training and certification gets new reps “ready to sell”. The Pulse of America study is the largest annual newspaper audience shopping intention survey. 

About Metro Creative Graphics, Inc.: Metro is the leading provider of advertising, creative and editorial resources designed to help media companies create, sell and profit with their print, web, social and mobile efforts. With an unparalleled dedication to providing the finest resources available for ready-to-use images, spec ads, ideas, stock-quality photos, logos/trademarks, auto manufacturer photos, marketing/sales materials, copyright-free editorial features, print and digital templated sections, and groundbreaking digital ad development tools — plus custom image, ad design and editorial services — Metro remains unmatched in serving the creative and sales needs of today’s media companies. 

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Long-time software developer SCS announces transition in ownership

Founded in 1975 by Martha Cichelli, Software Consulting Services, LLC (SCS) has been providing software solutions to publishers and publishing groups. Martha’s husband, Richard  Cichelli, joined SCS in 1983 after working for the ANPA Research Institute. 

Richard and Martha have decided, after 45 years, to retire from active participation in SCS, and  Kurt Jackson, SCS’s Vice President, and General Manager has agreed to purchase the company.  

“We are so happy to be able to turn the company over to Kurt who knows the industry so well and who will ensure that SCS continues to provide innovation and excellent service to its customers,” says Martha. 

SCS has an impressive portfolio of corporate customers that include 8 of the top 10 publishing groups in the United States as well as many community-oriented publishers. SCS also distributes FotoWare digital asset management products in the United States. 

“I’m fortunate to have worked with Richard and Martha for many years,” says Jackson, “and I  look forward to the opportunity to continue nurturing and growing the company that Richard and  Martha along with our team have built.” 

SCS will remain headquartered in its new office in Bethlehem, PA, and will continue to focus on innovative technology. “We are committed to remaining a premier tech company in the Lehigh  Valley and are excited about new products we have in the development pipeline,” states  Jackson. 

The deal is expected to close within the next 45 days. 

About SCS: 

SCS offers an extensive line of publishing-related applications, including Layout-8000™. More  than 300 sites producing over 2,000 publications in 10 countries in 5 languages use SCS  mission-critical software every day. Learn more at www.newspapersystems.com.

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Free offers can generate big results

John Foust
John Foust has conducted training programs for thousands of newspaper advertising professionals. Many ad departments are using his training videos to save time and get quick results from in-house training. E-mail for information: john@johnfoust.com

Generally speaking, there are two types of advertising. Image advertising, which is often referred to as institutional advertising, is designed to create a positive overall impression. Response advertising’s objective is to generate immediate results. 

Let’s take a few moments to examine a category of response advertising – the free offer. “Free” is one of the most powerful words in advertising. Here are some idea starters:

Free sample. This usually applies to a small portion of a particular product. Imagine an ice cream shop that offers customers a free taste of a seasonal flavor. Or a new bakery that runs a coupon for a complimentary doughnut.

Free trial. This is not a money-back guarantee. It’s a way for consumers to take temporary ownership of a product, without an upfront cost. Premium cable television channels often use this tactic to introduce viewers to their shows.
Extra product free. Think of a restaurant that offers a free dessert with a meal. A variation of this tactic has become so popular that it has its own acronym: BOGO, as in “buy one, get one.” The “get one” could be the same or similar product for no cost or half price.
Free gift. This offer goes beyond samples, trials and extra products. Some companies give away products that may be unrelated to what they sell; for example, “Buy a widget and get a $25 gift card from XYZ coffee shop.”
Free demonstration. Although most product demonstrations are available at no charge, many businesses don’t like to make that offer. Maybe they think it’s too much trouble. On the other hand, there’s the powerboat dealer in North Carolina that invites serious prospects to test drive their boats in the lake behind their showroom.
Free information. “Write for our free brochure” used to be a common line in ads, but it has been largely replaced by “visit our web site.”
There are other ways to provide free information. Think of an investment firm that offers a free book on retirement or other relevant topics.
Free service (analysis, consultation, etc.). Real estate agents frequently offer free, no-obligation listing evaluations. Can one of your advertisers provide something similar?
Free training. When I was in the tenth grade, I saved up for a long time to buy a used guitar. The store won my business, because: (1) the guitar was a real beauty and (2) they offered three free lessons with the purchase.
Free installation. Free assembly or installation can be a big selling point. Several years ago, I was on the verge of buying a chair from an office supply store. But when I learned they had a $25 assembly fee – even for the chair I wanted, which was already assembled – I went somewhere else.
Free delivery. Take a hint from online sellers who sometimes provide free shipping. They know the persuasiveness of no-cost delivery. A local brick-and-mortar advertiser can attract attention with a phrase like: “Can’t pick it up? We’ll deliver it to you for free.”

(c) Copyright 2021 by John Foust. All rights reserved.

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NNA mourns the passing of postal guru Max Heath and Foundation Director Dennis Richardson

National Newspaper Association mourns the passing of postal guru Max Heath

The death of NNA’s Postal Chair Emeritus Max Heath, Shelbyville, Kentucky, on July 28 set off a period of mourning across the community newspaper industry.

Heath’s family told the National Newspaper Association/NNA Foundation Boards of Directors last weekend that Heath had suffered a hemorrhagic stroke on July 23. His wife, Ruth Ann of Shelbyville, and son Jason of Louisville, Kentucky, were at his side as local friends stopped at a Louisville hospital to pay respects.

Heath was 75. He went into semi-retirement as NNA’s Postal Committee chair in phases during the past several years as the new Postal Team led by NNA Past President Matthew Paxton, publisher of The News-Gazette in Lexington, Virginia, and Brad Hill, CEO of Interlink, began to pick up his many duties. Heath remained as a consultant to the committee until his death.
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NNA Foundation Director Dennis Richardson passes

Dennis Richardson, owner of Magic Valley Publishing Co. and beloved husband, father and grandfather, passed away suddenly and peacefully at his Camden, Tennessee, home on Monday, July 26.

Born in Nashville, Tennessee, on March 23, 1951, he was the youngest of seven children. His father was a sharecropper who provided well for his family but passed away when Dennis was 2 years old. After graduating from Joelton High School, Dennis attended the University of Tennessee at Martin where he studied engineering. He transferred to UT Knoxville, Tennessee, to study journalism, but returned to finish at UT Martin where he graduated and met his wife, Lisa Hatley.

He began his newspaper career at the Paris Post Intelligencer (PI) as sports editor. After a couple of years at the PI and a short time at the Carroll County News, he was hired as editor of the Weakley County Press in Martin, Tennessee, by Randal Benderman, who became his lifelong mentor in newspaper publishing. Dennis left the Weakley County Press and moved to Clarksville to work as a copy editor at the state’s oldest continuously publishing newspaper, the Leaf-Chronicle.
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Quick Guide to Converting a For-profit to Nonprofit News Outlet

INN’s Quick Guide to Converting a For-profit to Nonprofit News Outlet aims to help publishers figure out the challenges and opportunities presented by restarting their news business as a tax-exempt 501(c)3 corporation. This practical guide provides expert insights into the conversion process — with tools and resources for further exploration — and raises many questions for publishers.

INN’s Quick Guide to Converting a For-profit to Nonprofit News Outlet is not meant to be comprehensive, nor should it be considered legal advice; it is meant as a kind of extended FAQ to help publishers rethink their business model and find resources for making a change.

This guide was written for the Institute for Nonprofit News by Kate Butler and Fraser Nelson.
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Postal Service plans imperil community newspapers

The U.S. Postal Service’s plan to raise mailing rates could present one more damaging blow to community newspapers already reeling from the coronavirus pandemic and advertising declines, a trade group says.

Rates on periodicals would increase by more than 8% as of Aug. 29, according to agency filings. The price jump is part of a broad plan pushed by Postmaster General Louis DeJoy to overhaul mail operations.

The impact of the periodical rate increase is expected to be felt most by small daily and weekly newspapers, as well as rural newspapers, which depend on the Postal Service since they have shifted from using independent contractors for deliveries.

By David Bauder and Anthony Izaguirre, Associated Press, July 8, 2021
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Journalism Education Foundation of New England Announces 2021 Scholarship Recipients

WOBURN, MA – The Journalism Education Foundation of New England, a division of the New England Newspaper & Press Association, has announced the recipients of their 2021 scholarships.

This year, $2,500 scholarships will be awarded to four collegiate students: Alison Cross, Monroe, CT; Gillian Follett, Belchertown, MA; Maria Elena Little Endara, Amherst, MA; and Leighah Beausoleil, Webster, MA.

“The committee was impressed by the sheer number of quality applicants this year. In the end, we felt the four scholarship winners were the most deserving. But all of the applicants are to be congratulated for the great work they are doing. It’s encouraging to see the future of journalism. We wish all of the applicant’s success in their educational endeavors and beyond.” – Randy Capitani, President, Journalism Education Foundation of New England

We asked the students how the scholarship will help them while studying journalism, and this is what they had to say:

Alison Cross

“I am so thankful for the JEFNE and NENPA’s support during my time at the University of Connecticut. This scholarship helped fund each year of my education and allowed me to focus on studying and growing my journalism career. Thanks to the JEFNE scholarship, I could take an unpaid internship at my town’s only local news source, write for my school’s paper, and expand my skills outside of the classroom.

This summer, I am pursuing my passion for investigative reporting as the Connecticut Health Investigative Team’s (c-hit.org) lead writer for “Generation Health,” a new section featuring in-depth articles on health issues affecting 18 to 40-year-olds. In the spring of 2022, I will graduate a year early with a bachelor’s in journalism and sociology and a minor in women’s gender and sexuality studies. After graduation, I hope to start my professional career as an investigative journalist.

I cannot express enough how grateful I am for the generosity of the NENPA and their commitment to inspiring the next generation of reporters. Their work is truly important, and I am so honored to have won this award.”

Leighah Beausoleil

“This scholarship means so much to me and my pursuits toward becoming a journalist. This upcoming academic year I will be taking on the role of Associate Editor at my university’s independent student newspaper, The Gatepost.

Having this scholarship greatly relieves the stress of finances as I am paying for school on my own. This will allow me to focus on completing school and gaining the experiences necessary for a career in journalism.

Being recognized for the work I have done as a student journalist is such an honor. I am extremely grateful for being chosen as a recipient.”

Maria Elena Little Endara

“I am so incredibly grateful to the Journalism Education Foundation of New England for selecting me as one of their scholarship recipients.

This scholarship means a lot to me because it will financially allow me to finish my college education at UMass and graduate in the spring of 2023.”

Gillian Follett

“I’m extremely honored and grateful to be chosen as a recipient of this scholarship. As I’m entering my senior year at Syracuse University, the money provided by this scholarship will help fund the final year of my Journalism studies and potentially an internship at a Syracuse news outlet.

With the support of this scholarship, I’ll be able to take my first steps across the line between college and a professional career in Journalism.”

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Lessons from a failed advertiser

I remember talking to Clark about his early days in advertising. When he started his then-small marketing business, one of his first clients was a fast-food establishment that needed help with an introductory campaign. Although the store manager knew almost nothing about advertising, he understood that it was important. 

John Foust
John Foust has conducted training programs for thousands of newspaper advertising professionals. Many ad departments are using his training videos to save time and get quick results from in-house training. E-mail for information: john@johnfoust.com

According to Clark, three factors drove the advertising strategy: (1) the budget was severely limited, (2) although it was a national brand, the business was new to the market, and (3) a large university was about two miles away.

“In those pre-Internet days, the college market was the store manager’s best option,” Clark said, “and I figured the surest way to reach those students was through the college newspaper. The challenge was to give them a reason to travel two miles for fast-food. I decided to run a series of quarter-page ads, with discount coupons. The price fit the manager’s budget, and the coupons would give him a way to measure results. Each ad had a code number on the coupon, so he would know which days of the week drew more responses.” 

When Clark dropped by the store after a few ads ran, the store manager held up a big paper grocery bag which was overflowing with coupons. There was no organization at all, and it was obvious that coupons had been mixed together in the bag. The ads had pulled in some customers, but – even though they had discussed the significance of measuring results – the manager clearly had no interest in following through. 

“Unfortunately, that fast-food place didn’t stay open very long,” Clark explained. “For several years after it closed, I wondered if I could have provided more help. But eventually I came to realize that advertising alone can’t keep a business going. People were willing to try the restaurant once, but the food simply wasn’t good enough to bring them back. The store manager had a gruff personality that may have turned off customers. I also heard that there were staffing problems and issues with state restaurant inspections.” 

Although that was a painful experience, it taught Clark some lessons which benefited him in later campaigns. “The first lesson was the importance of a system for clients to track ad responses,” he said. “That can be as simple as a box with folders to organize coupons. Or it can be as sophisticated as a spreadsheet or tracking software. 

“The second lesson was to develop a way to capture customer information – at least a name and email address. That can be done with some kind of loyalty program, a requirement to provide information before downloading an online coupon, or an in-person sign-up for future deals. 

“The biggest lesson of all,” Clark said, “was the first-hand observation of the power of the consumer’s in-store experience. The ultimate goal is for the customer to see the store as worth a second, third and tenth visit. Experience, not advertising, is the determining factor in customer loyalty.” 

(c) Copyright 2021 by John Foust. All rights reserved.

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Grow your coverage of agriculture with these helpful tips

Depending on where you live and work as a journalist, there are two basic levels of importance when it comes to coverage of the agriculture industry: “very important” or “extremely important.”

Bart Pfankuch is the content director for South Dakota News Watch, online at SDNewsWatch.org. Contact him at bart.pfankuch@sdnewswatch.org.

How and where food is grown or raised, how it is processed and transported, what it costs to buy and how the industry affects the economy and the environment are important to readers, advertisers, agricultural producers and policymakers.

And yet, mostly due to cutbacks, agricultural coverage has been reduced or even eliminated by many traditional media outlets.

Specialty agricultural publications still do yeoman’s work in covering the industry, but their reach beyond the industry core is limited and the news is often presented from the perspective of an industry insider.
Every journalist has the opportunity, and some might say the imperative, to cover agriculture and the vast range of news topics associated with it.

Here are some tips to start or expand your coverage of agriculture.

— Start small, then go in-depth. Take on a weather story or farmer profile to break in, then go deeper as your skills and confidence build. Do not be intimidated; most farmers want to share stories about their lives and work.

— Read widely to get story ideas. This is true on all beats, but keeping your eyes and mind open to ideas is especially important about a complex industry such as agriculture. Subscribe or go online to scan speciality publications focused on agriculture, then go deeper into topics that may be old hat to industry reporters. Read national stories about the industry and localize them. Talk to government officials who oversee the industry and read reports they or industry groups produce about concerns or issues facing the industry. Visit websites of industry or lobbying organizations.

— Sign up for online bulletins sent regularly by government regulators, industry groups, the National Weather Service, university extension offices or consumer groups. Then read the bulletins and mine for ideas.

— Drive around the countryside with the radio off. Look more closely at farms, ranches and the people who run them. What is new or unusual or special? Seek out industry trends, historical patterns or colorful feature stories worthy of reporting efforts.

— Consider how agriculture affects your own life. Wear your story-idea hat while grocery shopping, while visiting the farmers’ market or while considering the weather and its recent or long-range patterns.

— Once an idea emergences, interview government officials or industry groups for the big-picture outlook, and then ask for names and phone numbers of producers who might be willing to be interviewed by phone or in person. Be aware that some producers may be de facto industry spokespeople, so try also to find local producers on your own. Scouring social media platforms or speciality publication websites can help you find fresh producers to interview.

— Take a two-pronged approach to reporting. First, speak to a variety of sources (especially front-line producers) on the phone. Then, set up a site visit or farm tour to meet producers where they work and live to create opportunities for a deeper understanding of issues, to get great photos, audio or video, and to create opportunities for colorful, detailed writing.

— Think deeply, ask many questions and never assume. Modern agriculture is complicated and high-tech. Be patient and diligent in trying to understand the terminology or concepts involved. Confirm your understanding of a topic with sources so you can present information or processes clearly and accurately to readers.

— Ask tough questions, play devil’s advocate at times and get the other side. Not every agricultural story needs a quote from PETA, but it is important to seek out reasonable sources who question agricultural procedures or ecological impacts. Often, those sources are not anti-agriculture, but mostly want the industry to operate more efficiently and in concert with the earth.

— Prepare well for farm visits. Get clear directions, map your route and show up on time; do not arrive in your Sunday best; be ready for sun, rain or snow; have water or soda; bring a rag or napkins for messes; take written notes while also tape-recording interviews; ask permission before getting close to crops, equipment or livestock; be wary and respectful of animals; take candid photos of farmers in action but get a staged portrait just in case; never be in a hurry.

— Enjoy the writing process. As an agricultural reporter, you have the rare opportunity to bring readers into a world they may never see. Embrace that gift by writing clearly and accurately but with authority, flair and color.

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