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Free offers can generate big results

John Foust
John Foust has conducted training programs for thousands of newspaper advertising professionals. Many ad departments are using his training videos to save time and get quick results from in-house training. E-mail for information: john@johnfoust.com

Generally speaking, there are two types of advertising. Image advertising, which is often referred to as institutional advertising, is designed to create a positive overall impression. Response advertising’s objective is to generate immediate results. 

Let’s take a few moments to examine a category of response advertising – the free offer. “Free” is one of the most powerful words in advertising. Here are some idea starters:

Free sample. This usually applies to a small portion of a particular product. Imagine an ice cream shop that offers customers a free taste of a seasonal flavor. Or a new bakery that runs a coupon for a complimentary doughnut.

Free trial. This is not a money-back guarantee. It’s a way for consumers to take temporary ownership of a product, without an upfront cost. Premium cable television channels often use this tactic to introduce viewers to their shows.
Extra product free. Think of a restaurant that offers a free dessert with a meal. A variation of this tactic has become so popular that it has its own acronym: BOGO, as in “buy one, get one.” The “get one” could be the same or similar product for no cost or half price.
Free gift. This offer goes beyond samples, trials and extra products. Some companies give away products that may be unrelated to what they sell; for example, “Buy a widget and get a $25 gift card from XYZ coffee shop.”
Free demonstration. Although most product demonstrations are available at no charge, many businesses don’t like to make that offer. Maybe they think it’s too much trouble. On the other hand, there’s the powerboat dealer in North Carolina that invites serious prospects to test drive their boats in the lake behind their showroom.
Free information. “Write for our free brochure” used to be a common line in ads, but it has been largely replaced by “visit our web site.”
There are other ways to provide free information. Think of an investment firm that offers a free book on retirement or other relevant topics.
Free service (analysis, consultation, etc.). Real estate agents frequently offer free, no-obligation listing evaluations. Can one of your advertisers provide something similar?
Free training. When I was in the tenth grade, I saved up for a long time to buy a used guitar. The store won my business, because: (1) the guitar was a real beauty and (2) they offered three free lessons with the purchase.
Free installation. Free assembly or installation can be a big selling point. Several years ago, I was on the verge of buying a chair from an office supply store. But when I learned they had a $25 assembly fee – even for the chair I wanted, which was already assembled – I went somewhere else.
Free delivery. Take a hint from online sellers who sometimes provide free shipping. They know the persuasiveness of no-cost delivery. A local brick-and-mortar advertiser can attract attention with a phrase like: “Can’t pick it up? We’ll deliver it to you for free.”

(c) Copyright 2021 by John Foust. All rights reserved.

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NNA mourns the passing of postal guru Max Heath and Foundation Director Dennis Richardson

National Newspaper Association mourns the passing of postal guru Max Heath

The death of NNA’s Postal Chair Emeritus Max Heath, Shelbyville, Kentucky, on July 28 set off a period of mourning across the community newspaper industry.

Heath’s family told the National Newspaper Association/NNA Foundation Boards of Directors last weekend that Heath had suffered a hemorrhagic stroke on July 23. His wife, Ruth Ann of Shelbyville, and son Jason of Louisville, Kentucky, were at his side as local friends stopped at a Louisville hospital to pay respects.

Heath was 75. He went into semi-retirement as NNA’s Postal Committee chair in phases during the past several years as the new Postal Team led by NNA Past President Matthew Paxton, publisher of The News-Gazette in Lexington, Virginia, and Brad Hill, CEO of Interlink, began to pick up his many duties. Heath remained as a consultant to the committee until his death.
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NNA Foundation Director Dennis Richardson passes

Dennis Richardson, owner of Magic Valley Publishing Co. and beloved husband, father and grandfather, passed away suddenly and peacefully at his Camden, Tennessee, home on Monday, July 26.

Born in Nashville, Tennessee, on March 23, 1951, he was the youngest of seven children. His father was a sharecropper who provided well for his family but passed away when Dennis was 2 years old. After graduating from Joelton High School, Dennis attended the University of Tennessee at Martin where he studied engineering. He transferred to UT Knoxville, Tennessee, to study journalism, but returned to finish at UT Martin where he graduated and met his wife, Lisa Hatley.

He began his newspaper career at the Paris Post Intelligencer (PI) as sports editor. After a couple of years at the PI and a short time at the Carroll County News, he was hired as editor of the Weakley County Press in Martin, Tennessee, by Randal Benderman, who became his lifelong mentor in newspaper publishing. Dennis left the Weakley County Press and moved to Clarksville to work as a copy editor at the state’s oldest continuously publishing newspaper, the Leaf-Chronicle.
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Quick Guide to Converting a For-profit to Nonprofit News Outlet

INN’s Quick Guide to Converting a For-profit to Nonprofit News Outlet aims to help publishers figure out the challenges and opportunities presented by restarting their news business as a tax-exempt 501(c)3 corporation. This practical guide provides expert insights into the conversion process — with tools and resources for further exploration — and raises many questions for publishers.

INN’s Quick Guide to Converting a For-profit to Nonprofit News Outlet is not meant to be comprehensive, nor should it be considered legal advice; it is meant as a kind of extended FAQ to help publishers rethink their business model and find resources for making a change.

This guide was written for the Institute for Nonprofit News by Kate Butler and Fraser Nelson.
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Postal Service plans imperil community newspapers

The U.S. Postal Service’s plan to raise mailing rates could present one more damaging blow to community newspapers already reeling from the coronavirus pandemic and advertising declines, a trade group says.

Rates on periodicals would increase by more than 8% as of Aug. 29, according to agency filings. The price jump is part of a broad plan pushed by Postmaster General Louis DeJoy to overhaul mail operations.

The impact of the periodical rate increase is expected to be felt most by small daily and weekly newspapers, as well as rural newspapers, which depend on the Postal Service since they have shifted from using independent contractors for deliveries.

By David Bauder and Anthony Izaguirre, Associated Press, July 8, 2021
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Journalism Education Foundation of New England Announces 2021 Scholarship Recipients

WOBURN, MA – The Journalism Education Foundation of New England, a division of the New England Newspaper & Press Association, has announced the recipients of their 2021 scholarships.

This year, $2,500 scholarships will be awarded to four collegiate students: Alison Cross, Monroe, CT; Gillian Follett, Belchertown, MA; Maria Elena Little Endara, Amherst, MA; and Leighah Beausoleil, Webster, MA.

“The committee was impressed by the sheer number of quality applicants this year. In the end, we felt the four scholarship winners were the most deserving. But all of the applicants are to be congratulated for the great work they are doing. It’s encouraging to see the future of journalism. We wish all of the applicant’s success in their educational endeavors and beyond.” – Randy Capitani, President, Journalism Education Foundation of New England

We asked the students how the scholarship will help them while studying journalism, and this is what they had to say:

Alison Cross

“I am so thankful for the JEFNE and NENPA’s support during my time at the University of Connecticut. This scholarship helped fund each year of my education and allowed me to focus on studying and growing my journalism career. Thanks to the JEFNE scholarship, I could take an unpaid internship at my town’s only local news source, write for my school’s paper, and expand my skills outside of the classroom.

This summer, I am pursuing my passion for investigative reporting as the Connecticut Health Investigative Team’s (c-hit.org) lead writer for “Generation Health,” a new section featuring in-depth articles on health issues affecting 18 to 40-year-olds. In the spring of 2022, I will graduate a year early with a bachelor’s in journalism and sociology and a minor in women’s gender and sexuality studies. After graduation, I hope to start my professional career as an investigative journalist.

I cannot express enough how grateful I am for the generosity of the NENPA and their commitment to inspiring the next generation of reporters. Their work is truly important, and I am so honored to have won this award.”

Leighah Beausoleil

“This scholarship means so much to me and my pursuits toward becoming a journalist. This upcoming academic year I will be taking on the role of Associate Editor at my university’s independent student newspaper, The Gatepost.

Having this scholarship greatly relieves the stress of finances as I am paying for school on my own. This will allow me to focus on completing school and gaining the experiences necessary for a career in journalism.

Being recognized for the work I have done as a student journalist is such an honor. I am extremely grateful for being chosen as a recipient.”

Maria Elena Little Endara

“I am so incredibly grateful to the Journalism Education Foundation of New England for selecting me as one of their scholarship recipients.

This scholarship means a lot to me because it will financially allow me to finish my college education at UMass and graduate in the spring of 2023.”

Gillian Follett

“I’m extremely honored and grateful to be chosen as a recipient of this scholarship. As I’m entering my senior year at Syracuse University, the money provided by this scholarship will help fund the final year of my Journalism studies and potentially an internship at a Syracuse news outlet.

With the support of this scholarship, I’ll be able to take my first steps across the line between college and a professional career in Journalism.”

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Lessons from a failed advertiser

I remember talking to Clark about his early days in advertising. When he started his then-small marketing business, one of his first clients was a fast-food establishment that needed help with an introductory campaign. Although the store manager knew almost nothing about advertising, he understood that it was important. 

John Foust
John Foust has conducted training programs for thousands of newspaper advertising professionals. Many ad departments are using his training videos to save time and get quick results from in-house training. E-mail for information: john@johnfoust.com

According to Clark, three factors drove the advertising strategy: (1) the budget was severely limited, (2) although it was a national brand, the business was new to the market, and (3) a large university was about two miles away.

“In those pre-Internet days, the college market was the store manager’s best option,” Clark said, “and I figured the surest way to reach those students was through the college newspaper. The challenge was to give them a reason to travel two miles for fast-food. I decided to run a series of quarter-page ads, with discount coupons. The price fit the manager’s budget, and the coupons would give him a way to measure results. Each ad had a code number on the coupon, so he would know which days of the week drew more responses.” 

When Clark dropped by the store after a few ads ran, the store manager held up a big paper grocery bag which was overflowing with coupons. There was no organization at all, and it was obvious that coupons had been mixed together in the bag. The ads had pulled in some customers, but – even though they had discussed the significance of measuring results – the manager clearly had no interest in following through. 

“Unfortunately, that fast-food place didn’t stay open very long,” Clark explained. “For several years after it closed, I wondered if I could have provided more help. But eventually I came to realize that advertising alone can’t keep a business going. People were willing to try the restaurant once, but the food simply wasn’t good enough to bring them back. The store manager had a gruff personality that may have turned off customers. I also heard that there were staffing problems and issues with state restaurant inspections.” 

Although that was a painful experience, it taught Clark some lessons which benefited him in later campaigns. “The first lesson was the importance of a system for clients to track ad responses,” he said. “That can be as simple as a box with folders to organize coupons. Or it can be as sophisticated as a spreadsheet or tracking software. 

“The second lesson was to develop a way to capture customer information – at least a name and email address. That can be done with some kind of loyalty program, a requirement to provide information before downloading an online coupon, or an in-person sign-up for future deals. 

“The biggest lesson of all,” Clark said, “was the first-hand observation of the power of the consumer’s in-store experience. The ultimate goal is for the customer to see the store as worth a second, third and tenth visit. Experience, not advertising, is the determining factor in customer loyalty.” 

(c) Copyright 2021 by John Foust. All rights reserved.

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Grow your coverage of agriculture with these helpful tips

Depending on where you live and work as a journalist, there are two basic levels of importance when it comes to coverage of the agriculture industry: “very important” or “extremely important.”

Bart Pfankuch is the content director for South Dakota News Watch, online at SDNewsWatch.org. Contact him at bart.pfankuch@sdnewswatch.org.

How and where food is grown or raised, how it is processed and transported, what it costs to buy and how the industry affects the economy and the environment are important to readers, advertisers, agricultural producers and policymakers.

And yet, mostly due to cutbacks, agricultural coverage has been reduced or even eliminated by many traditional media outlets.

Specialty agricultural publications still do yeoman’s work in covering the industry, but their reach beyond the industry core is limited and the news is often presented from the perspective of an industry insider.
Every journalist has the opportunity, and some might say the imperative, to cover agriculture and the vast range of news topics associated with it.

Here are some tips to start or expand your coverage of agriculture.

— Start small, then go in-depth. Take on a weather story or farmer profile to break in, then go deeper as your skills and confidence build. Do not be intimidated; most farmers want to share stories about their lives and work.

— Read widely to get story ideas. This is true on all beats, but keeping your eyes and mind open to ideas is especially important about a complex industry such as agriculture. Subscribe or go online to scan speciality publications focused on agriculture, then go deeper into topics that may be old hat to industry reporters. Read national stories about the industry and localize them. Talk to government officials who oversee the industry and read reports they or industry groups produce about concerns or issues facing the industry. Visit websites of industry or lobbying organizations.

— Sign up for online bulletins sent regularly by government regulators, industry groups, the National Weather Service, university extension offices or consumer groups. Then read the bulletins and mine for ideas.

— Drive around the countryside with the radio off. Look more closely at farms, ranches and the people who run them. What is new or unusual or special? Seek out industry trends, historical patterns or colorful feature stories worthy of reporting efforts.

— Consider how agriculture affects your own life. Wear your story-idea hat while grocery shopping, while visiting the farmers’ market or while considering the weather and its recent or long-range patterns.

— Once an idea emergences, interview government officials or industry groups for the big-picture outlook, and then ask for names and phone numbers of producers who might be willing to be interviewed by phone or in person. Be aware that some producers may be de facto industry spokespeople, so try also to find local producers on your own. Scouring social media platforms or speciality publication websites can help you find fresh producers to interview.

— Take a two-pronged approach to reporting. First, speak to a variety of sources (especially front-line producers) on the phone. Then, set up a site visit or farm tour to meet producers where they work and live to create opportunities for a deeper understanding of issues, to get great photos, audio or video, and to create opportunities for colorful, detailed writing.

— Think deeply, ask many questions and never assume. Modern agriculture is complicated and high-tech. Be patient and diligent in trying to understand the terminology or concepts involved. Confirm your understanding of a topic with sources so you can present information or processes clearly and accurately to readers.

— Ask tough questions, play devil’s advocate at times and get the other side. Not every agricultural story needs a quote from PETA, but it is important to seek out reasonable sources who question agricultural procedures or ecological impacts. Often, those sources are not anti-agriculture, but mostly want the industry to operate more efficiently and in concert with the earth.

— Prepare well for farm visits. Get clear directions, map your route and show up on time; do not arrive in your Sunday best; be ready for sun, rain or snow; have water or soda; bring a rag or napkins for messes; take written notes while also tape-recording interviews; ask permission before getting close to crops, equipment or livestock; be wary and respectful of animals; take candid photos of farmers in action but get a staged portrait just in case; never be in a hurry.

— Enjoy the writing process. As an agricultural reporter, you have the rare opportunity to bring readers into a world they may never see. Embrace that gift by writing clearly and accurately but with authority, flair and color.

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Freedom Forum Turns 30 Years Old On July 4

The Freedom Forum is 30 years old this July 4, but in many ways is just getting started in its mission of “fostering First Amendment freedoms for all.”

Gene Policinski First Amendment
This column expresses the views of Gene Policinski, senior fellow for the First Amendment, Freedom Forum. He can be reached at gpolicinski@freedomforum.org, or follow him on Twitter at @genefac.

The First Amendment will be 230 years old later this year. Like the Freedom Forum, it is as current as today’s ongoing disputes over free speech on the web, roiling protests in the street, bitter debates over religious rights and anti-discrimination laws and difficult new questions about the role of a free press in the 21st century.

For those uncertain what is even in the First Amendment, the Freedom Forum’s “State of the First Amendment” national surveys since 1997 say you have a lot of company. No more than six percent in any year could name all five freedoms in the amendment. Each year somewhere around one-third of us cannot name any.

In case you are asked, the five freedoms are religion, speech, press, assembly and petition.

For three decades, the Freedom Forum has fostered the public’s knowledge and understanding of our First Amendment freedoms:

REACHING MILLIONS IN WASHINGTON, D.C., AND ONLINE
Most publicly, there was the Newseum. One opened in 1997, in Rosslyn, Va., just across the Potomac River from downtown Washington, D.C. It closed as construction was under way for its bigger successor. The new Newseum was open from 2008 to 2019 on Pennsylvania Avenue — “America’s Main Street”— halfway between the U.S. Capitol and The White House.

Both Newseums were about all five freedoms, often through the lens of free speech or a free press.

About 11 million people visited the two Newseums, and the hundreds of thousands who toured the spaces each year were amplified many times over online. In just one year, 12 million students and teachers interacted with the Freedom Forum’s online education posts and lesson plans on topics as varied as social justice, media literacy, spotting “fake news” on the web and how we got those five core freedoms — all at no charge.

EDUCATING JOURNALISTS AND TEACHERS
The Freedom Forum has not only helped Americans value the First Amendment and free press, but also worked to make First Amendment education and journalism better. It has produced doctoral programs in journalism and published nonpartisan guidelines on how to teach about religion in public schools — the latter distributed by the Clinton administration to every public school in the nation.

The Freedom Forum’s First Amendment Center, headquartered at Vanderbilt University in Nashville, Tenn., and now named for its founder, editor and publisher John Seigenthaler, has produced publications, thought leadership, events, concerts, moot court competitions and television programs.

Through grants and guidance, the Freedom Forum helped in the creation of journalism groups representing Black, Native American and Asian American journalists. That commitment to diversity and inclusion in a free press continues today with the Chips Quinn Scholars program (CQS), set up in 1991 to increase the number of people of color in U.S. newsrooms, and the Power Shift Project, established in 2018 to promote newsroom integrity and inclusion.

From international programs that trained journalists in other nations, libraries throughout the former Soviet Union, satellite offices on both coasts and around the world, education initiatives nationwide, two long-running television series and more, the Freedom Forum has advanced the values of the First Amendment.

Explore a behind-the-scenes timeline of 30 years of fostering First Amendment freedoms for all.

THINKING DIFFERENTLY
The Freedom Forum’s work has focused on helping the public know, understand and defend freedoms set out by the First Amendment’s deceptively simple 45 words. Sometimes that work begins with noting that the opening phase “Congress shall make no law abridging …” now means any part of government, be it presidents or mayors, school superintendents or police officers, football coaches or agency administrators.

Relentlessly nonpartisan and apolitical, the foundation has both benefited from that posture — principally, as a convenor of all sides on a variety of issues — and faced criticism when recognizing that the First Amendment protects opposing and objectionable opinions.

The foundation has been prescient at times in its programs. In 1997, Freedom Forum founder Al Neuharth interviewed Apple Daily founder Jimmy Lai about Lai’s rags-to-riches-to-newspaper publisher life story and the future of freedom in Hong Kong. Earlier this year, the Freedom Forum saluted Lai as one of its Free Expression Award winners — with Lai in a Chinese prison. Apple Daily was since shut down by a Chinese government ruthlessly backtracking on the city’s promised democratic exceptions to China’s authoritarianism.

Read Al Neuharth’s Feb. 2, 1996, column from USA TODAY on press freedom in Hong Kong.

Presaging the intense debate today over journalism’s ethics, the Freedom Forum in the mid-1990s launched “Free Press-Fair Press,” a multi-year, multi-million-dollar project that ranged from town meetings to newsroom guides and panel programs in the U.S. and abroad, with multiple spin-off initiatives at the Newseums.

MOVING FORWARD
What is ahead for the Freedom Forum? The First Amendment faces new challenges, particularly claims the “marketplace of ideas” concept, which has underpinned the amendment for 230 years, is outmoded in a global, web-connected world.

Foster First Amendment freedoms into the future by joining the 30th Anniversary Circle.

Our nation has been here before. In the early years of the republic, some First Amendment freedoms were enforceably denied to women and people of color. The introduction of new technologies — from mass-circulation newspapers to radio, TV and the internet — has produced fearful reactions over how the “new” would and did change society. The inherent conflict produced by the protection of fringe and extreme beliefs, faiths and opinions is not new, but the First Amendment is up to the task. The Freedom Forum’s next focus is to ensure a growing number of Americans grasp the 21st century relevance and importance of the First Amendment.

For 30 years, the Freedom Forum has been a rare voice heard on behalf of hearing all voices. In a competitive, fractured world that is often not an easy or comfortable position for any organization: Friend and guide for all, partisan of none.

But it is the path chosen by the founders of the Freedom Forum, advanced over three decades, and the renewed focus of today’s leadership — all in service of the 45 words of the First Amendment that frame the foundation and what it means to be an American.

Join us to celebrate 30 years of fostering First Amendment freedoms for all at a virtual celebration on Thursday, July 22. Come look back at three decades of fostering First Amendment freedoms for all and ahead at what’s next.

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Radically Rural’s Community Journalism Track provides tools on building trust, fundraising and being a better journalist

Building trust in local news, finding financial support for journalism and tips and tools for journalists are the themes of this year’s community journalism track at Radically Rural.

The two-day summit, Sept. 22-23, in Keene and online, continues in its fourth year to provide training and guidance for reporters, editors and publishers at small community news operations for as little as $49 online.

Members of the New England Newspaper and Press Association can take advantage of discounted pricing by using the promo code NENPA.

Terrence Williams, president and COO at The Keene Sentinel, recently announced the programming, saying he is enthused by the experts who will be leading three, two-hour sessions this year.

“The Sentinel is a small news organization, like so many others in New England and around the country,” Williams said. “We struggle to find ways to network with other similar newspapers, and so we try to come together each year to discuss opportunities to improve and sustain our community news operations. Radically Rural seeks to build sustainability in several topic areas of interest to small cities and towns, and we think strong community journalism is necessary for any community’s success.”

Started in partnership between The Keene Sentinel and the Hannah Grimes Center for Entrepreneurship, Radically Rural has been recognized nationally and regionally for its innovative approach to resolving local problems and seizing opportunities at the small community level. Last year, due to the pandemic, the conference was moved online with more than 500 registrants. This year, organizers are holding a hybrid event with people attending in person and online. In addition to community journalism, there are track sessions on arts and culture, entrepreneurship, land and community, clean energy, downtowns and healthcare.

Detailed information on how to register and attend, either in person or online, can be found at www.radicallyrural.org 

Here’s the program for this year, Williams said:

Building Trust: Measures to secure faith in local journalism – Sept. 22 at 10:30 a.m.
Speaker: Joy Mayer, director, Trusting News
Mayer, director for Trusting News, founded Trusting News in 2016; she leads a panel discussion on the ways and means local journalists can improve bonds with readers and confidence in the news they produce, all leading to a more trusting readership.
Panel: Lynn Walsh, assistant director, Trusting News; Peter Huoppi, director of multimedia, The Day, New London, CT; Crystal Good, founder, Black by God – THE WEST VIRGINIAN

Funding News: Media organizations successfully find philanthropic help for their missions – Sept. 22 at 2:15 p.m.
Speaker: Frank Mungeam, chief innovation officer, Local Media Association
A panel of experts provides a road map for crowdfunding, landing grants and the future of philanthropic support of newsrooms. Whether you are a for-profit or nonprofit organization, there are ways to build more community support for journalism.
Panel: Blake Kaplan, editor and general manager, Sun Herald, Biloxi, MS; Manuel C. Coppola, publisher, Nogales International, Nogales, AZ; Traci Bauer, vice president, print and digital content, Adams Publishing Group

Crazy Good: Tools to make you a better – and more efficient – journalist – Sept. 23 at 10 a.m.
Speaker: Samantha Sunne, freelance investigative journalist and expert on tech and tools, presents the annual “50 Ideas” program.
This is a fast-paced romp through hacks, sources, tech and techniques to make you a better, smarter and savvier reporter and editor.

Williams urged those interested to consider attending in person, noting that all pandemic protocols will be followed and that access to Radically Rural’s CONNECT outdoor networking event Sept. 22 is included in the ticket price. 

“CONNECT is a lively fusion of local food, drink and music, and it’s great way to celebrate new friendships or relax among colleagues,” Williams said.

For more information, contact Williams at twilliams@keenesentinel.com

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