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Execute your strength: Put names and faces behind the stories

Nothing is more satisfying than looking at your product – whether it’s the print or digital edition – and smiling in approval, “We’ve got it covered. We’re connecting with our readers.”

Jim Pumarlo writes, speaks, and provides training on community newsroom success strategies. He is the author of “Journalism Primer: A Guide to Community News Coverage,” “Votes and Quotes: A Guide to Outstanding Election Coverage” and “Bad News and Good Judgment: A Guide to Reporting on Sensitive Issues in Small-Town Newspapers.” He can be reached at www.pumarlo.com and welcomes comments and questions at jim@pumarlo.com.

Developing relationships with subscribers and advertisers is imperative to success in today’s

fractured media landscape. The stakes are even higher as many newspapers navigate the economic impact of the pandemic.

So play to your strengths. Connect the names and faces of those involved in and affected by items in your everyday news report. Tell their stories.

As a first step, collect a half-dozen copies of your newspaper and sit down for a brainstorming session. Go beyond your newsroom. Your entire newspaper family often represents a great cross-section of your community and can contribute valuable insights. Review the editions, and pay particular attention to the names and faces of the newsmakers. Circle them in red, and make a list.

The exercise is especially helpful when examining coverage of local government meetings. Do many of the same names appear over and over? As an editor friend points out: Are you giving more attention to the folks in the front of the room versus those in the back of the room? Are you writing for the sources or for those affected by government decisions?

Circumstances and deadlines may well dictate that you report just the facts in the next edition. Then, take the next steps.

Consider these examples. A school board raises extracurricular fees to help close the gap between expenses and revenues. A city council imposes plastic bag fees on local merchants, maybe even adopts an outright ban. A county board establishes a grant program for businesses impacted by the coronavirus.

Each action presents possibilities for second-day stories and substantive content that can distinguish you from your competitors. The follow-up reports inevitably will include individuals not normally appearing in your newspaper.

There are opportunities beyond government meetings to broaden your portfolio of newsmakers. For example:

Chambers of commerce have their annual awards banquet recognizing excellence in a variety of categories. At least a half-dozen businesses are often recognized. The list is ready-made news for the next edition. Don’t stop there. Profile each of the honorees in successive editions, giving attention to additional names and faces.

Election season is past us, but here’s an idea for the next cycle. Coverage, for good reason, focuses on the candidates. How about profiling the chair of a campaign committee, the person who really drives the push for votes? Highlight someone in his or her first campaign; highlight a veteran of several campaigns. 

High school sports are the heart of many communities, and head coaches naturally receive a great deal of attention. What drives assistant coaches? How are they selected, and why do they cherish their supportive roles? You’ll probably find interesting stories and new faces to highlight.

Police blotters are another opportunity to link local residents to events. Consider this report. A bank foreclosed on a house, and a court order was issued to evict the family. Police surrounded the home for two hours, and all ended peacefully. It was the 35th eviction ordered that day. That fact prompts all sorts of questions and potential follow-up stories. Did the evicted families have a common profile? Where did they spend the next night, week, month? Are there community resources to assist these families? It’s a sensitive story and one that will require extra effort to pursue. It also will result in a host of new voices on your pages.

Collecting and publishing the news is an imperfect endeavor at best. Connecting with individuals outside of the normal network of sources often demands more work. And everything is more challenging during the pandemic due to the combination of greater isolation among individuals and diminished newsroom resources.

All newspapers strive to consistently produce a report that reflects a living history of their communities. That necessarily should drive you to expand the catalog of newsmakers used to tell your stories.

News reports also don’t want to be predictable. Broadening the menu of names and faces that appear in your products reflects journalism at its best and generates solid content. It’s a win-win for your newspaper and your community.

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12 ad campaign tips

A single ad probably won’t generate much business. The real work is done in multi-ad campaigns. Here are a dozen tips: 

John Foust has conducted training programs for thousands of newspaper advertising professionals. Many ad departments are using his training videos to save time and get quick results from in-house training. E-mail for information: john@johnfoust.com

1. Learn from history. It’s important to study your advertiser’s marketing history. If something worked, could that tactic be applied in the next campaign? If something failed, how can that mistake be avoided next time? 

2. Pick the right target audience. Think specifics, not generalities. It’s impossible to sell a product or service to everyone. Select a particular segment of your overall audience and aim your message directly at them. 

3. Study the advertiser’s competition. While you don’t want to duplicate what they are doing and risk being confused with them, there are lessons from things they have done. For example, if they ran a successful “Christmas in July” sale last year, you may want to consider a unique off-season sale this year. 

4. Extend the budget with co-op. Many retailers can get advertising assistance from the brands they carry. Brands are eager for exposure and often share the cost of local ads. There are guidelines, so be sure to check things in advance.

5. Give readers a reason-to-buy in every ad. Although the word “campaign” implies long-term advertising, today’s readers may not be in the market for your advertiser’s products tomorrow. That’s why it’s a good idea to avoid “teaser messages” and go for the sale in every ad. 

6. Be consistent. Each ad should look like it belongs to the same advertiser. In addition to consistent graphics – logo, typography, illustrative elements – the writing style should be the same. 

7. Schedule frequency. Be sure to run ads often enough to be familiar to your target audience. Of course, frequency should increase during peak selling times and decrease during off-season times. 

8. Consider testing. Does “buy one, get one free” resonate with readers? Or does it work better to say, “Fifty percent off, when you buy two?” The discounts are identical, but you’ll never know which one is better unless you try both offers and keep count. 

9. Adjust to surprises. When unexpected things happen, smart marketers adapt to the situation. For example, when the coronavirus pandemic first hit, office supply companies started promoting work-at-home supplies. 

10. Mix print and online. Most newspapers offer both print and digital options. This creates greater flexibility – and bigger readership numbers – in campaign scheduling. Don’t think of it as “either print or digital.” Think of it as “print and digital.” 

11. Get the advertiser’s sales team on board. The best ads in the world won’t work if the advertiser isn’t prepared to deal with the leads the ads generate. When there’s a special sale, everyone in the business should know the details. If there’s a new product introduction, they should be able to talk features and benefits. 

12. Measure results. When you track responses – and the resulting sales – you’ll be in a position to do more of what’s working and less of what’s not working. This calls for a close partnership between your paper and the advertiser. 

(c) Copyright 2020 by John Foust. All rights reserved.

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New England Newspaper of the Year Winners Announced

The winners of the 2020 New England Newspaper of the Year were announced today on the last day of the virtual New England Newspaper Conference & Awards program.

Thanks to everyone who entered this year and for the hard work you do every day covering our communities.

Congratulations to all the newspapers recognized as Distinguished Newspaper of the Year and to all the winners of Newspaper of the Year!

There are eight circulation categories for Newspaper of the Year.

Specialty Publications

Distinguished Newspaper: Worcester Magazine, Worcester, MA.
Newspaper of the Year: Providence Business News, Providence RI

Weekly newspapers with circulation less than 5,000

Distinguished Newspapers: Mount Desert Islander, Bar Harbor, ME and the Provincetown Independent, Provincetown, MA
Newspaper of the Year: The Vermont Standard, Woodstock VT

Weekly newspapers with circulation more than 5,000

Distinguished Newspapers: Ellsworth American, Ellsworth, ME and The Martha’s Vineyard Times, Vineyard Haven, MA
Newspaper of the Year: Seven Days, Burlington, VT

Daily newspapers with a weekday circulation of less than 10,000

Distinguished Newspapers: Gloucester Daily Times, Gloucester, MA and Keene Sentinel, Keene, NH
Newspaper of the Year: Concord Monitor, Concord, NH

Daily newspapers with a weekday circulation between 10,000-25,000

Distinguished Newspapers: The Day, New London, CT and Daily Hampshire Gazette, Northampton, MA
Newspaper of the Year: The Berkshire Eagle, Pittsfield, MA

Daily newspapers with a weekday circulation over 25,000

Distinguished Newspapers: The Republican, Springfield, MA and Republican-American, Waterbury, CT
Newspaper of the Year: The Providence Journal, Providence, RI

Sunday newspapers with circulation less than 25,000

Distinguished Newspapers: Record-Journal, Meriden, CT and The Eagle-Tribune, North Andover, MA
Newspaper of the Year: The Berkshire Eagle, Pittsfield, MA

Sunday newspapers with circulation more than 25,000

Distinguished Newspapers: Telegram & Gazette, Worcester, MA and The Republican, Springfield, MA
Newspaper of the Year:  Providence Sunday Journal, Providence, RI

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2020 Publick Occurrences Award Winners

Each year the New England Newspaper & Press Association presents the Publick Occurrences Awards named for the first newspaper published in America in 1690.

The awards recognize the year’s most outstanding journalism by individuals and teams at New England newsrooms.

This year the winners were recognized on November 17, 2020 on the first afternoon of the virtual New England Newspaper Conference & Awards program.

Thank you and congratulations to all that competed this year! We are proud to announce this year’s winners.

Seven Days
Burlington, VT

“Worse for Care”

Seven Days
Burlington, VT

“Guarded Secrets”

Concord Monitor
Concord, NH

“Teacher accused of sex crime

Republican-American
Waterbury, CT

“Highway Patrol”

Republican-American
Waterbury, CT

“Video not available”

Daily Hampshire Gazette
Northampton, MA

“Soul of the City”

CT Mirror
Hartford, CT

“Crisis in CT Nursing Homes”

The Inquirer and Mirror
Nantucket, MA

“Rising Sea Levels”

Daily Hampshire Gazette
Northampton, MA

“Those left behind”

The Republican.
Springfield, MA

“Holyoke Soldiers’ Home”

Connecticut Health I-Team
New Haven, CT

“Sewage Overflows: legal but tainted”

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New England Newspaper of the Year Finalists Announced

Each year the New England Newspaper and Press Association identifies our region’s best daily, weekly and specialty newspapers, and recognizes them with the prestigious “New England Newspaper of the Year” award.

This one-of-a-kind competition is the only distinction of its kind in the newspaper industry that is judged by audience members.

In this unprecedented year, where news coverage has been more important than ever, the winners will be named on November 19, 2020 on the third afternoon of the virtual New England Newspaper Conference & Awards program.

CONFERENCE HOME | PROGRAM | SPEAKERS | SPONSORS | REGISTER

The 2020 finalists for New England Newspaper of the Year are:

Specialty Publications

Providence Business News, Providence RI
Worcester Magazine, of Worcester, Mass.

Weekly newspapers with circulation less than 5,000

Provincetown Independent, Provincetown, Mass
The Vermont Standard, Woodstock VT
Mount Desert Islander, Bar Harbor, Maine

Weekly newspapers with circulation more than 5,000

The Martha’s Vineyard Times, Vineyard Haven, MA
Seven Days, Burlington, VT
Ellsworth American, Ellsworth, Maine

Daily newspapers with a weekday circulation of less than 10,000

Keene Sentinel, Keene, NH
Concord Monitor, Concord, NH
Gloucester Daily Times, Gloucester, Mass.

Daily newspapers with a weekday circulation between 10,000-25,000

Daily Hampshire Gazette, Northampton, MA
The Berkshire Eagle, Pittsfield, MA
The Day of New London, CT

Daily newspapers with a weekday circulation over 25,000

Republican-American, Waterbury, CT
The Providence Journal, Providence, RI
The Republican, Springfield, Mass.

Sunday newspapers with circulation less than 25,000

The Eagle-Tribune, North Andover, Mass
The Berkshire Eagle, Pittsfield, MA
Record-Journal, Meriden, CT

Sunday newspapers with circulation more than 25,000

The Republican, Springfield, Mass
Providence Sunday Journal, Providence, RI
Telegram & Gazette, Worcester, Mass

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New England Newspaper Conference and Awards Open For Registration

Registration is now open for the 2020 New England Newspaper Virtual Conference and Awards presentation!

The New England Newspaper Conference is one of the most prestigious newspaper events of the year. The program features top experts and sessions that address relevant and timely topics in the newspaper industry.

This year, the New England Newspaper Conference will be held remotely on November 17, 18 and 19, 2020. We will begin at noon each day and conclude by 1:30 p.m.

2020 New England Newspaper Conference Program

Tuesday, November 17

The Future of Newspaper Journalism
Ken Harding, FTI Consulting, Senior Managing Director Publishing + Media

Publick Occurrences Awards – Named for Publick Occurrences, the first newspaper published in America in 1690, these awards recognize the year’s most outstanding journalism by individuals and teams at New England newsrooms.

Wednesday, November 18

Engaging Virtual Events for Local Media
Rodney Gibbs, Executive Director, Texas Tribune Revenue Lab

New England’s most prestigious editorial awards – Allan B. Rogers Editorial Award, New England First Amendment Award, Bob Wallack Community Journalism Award, and AP Sevellon Brown New England Journalist of the Year.

Thursday, November 19

Diversity, Trust and Inclusion in Journalism
Martin G. Reynolds, Co-Executive Director, External Affairs and Funding, Maynard Institute

New England Newspaper of the Year Awards – our region’s best daily, weekly and specialty newspapers, are named in a range of circulation categories.

We invite you to join us in listening to well-known experts in the media industry and honoring these exceptional publications and journalists.

CONFERENCE HOME | PROGRAM | SPEAKERS | SPONSORS | REGISTER

Questions? Please contact Linda Conway at l.conway@nenpa.com.

Let people know you are attending and feel free to live tweet during the event using the hashtag #NEnews.

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Ken Harding

Ken Harding leads the Publishing group within the Telecom, Media & Technology (“TMT”) industry practice at FTI Consulting. Harding specializes in providing strategic business and transformation, due diligence and operational advisory and leadership services to newspaper, magazine, printing, direct marketing and media companies of varying size. He has more than 30 years of professional experience in the publishing and media industry.

Harding has worked at the corporate and business-unit levels to lead business improvement, growth, and performance improvement, as well as due diligence and merger integration. With direct involvement in more than 300 publishing projects, his industry experience is unmatched.

Harding’s recent projects have delivered strategic assessments, broad transformation, and value-based solutions for the advertiser and consumer revenue enhancement and expense optimization in advertising and editorial operations, production, transportation, and distribution.

Harding has provided services to publishers of varying scale, including Atlanta Journal-Constitution, Boston Globe, Chicago Sun-Times, Chicago Tribune, Dallas Morning News, Denver Post, GFR Media, Houston Chronicle, Los Angeles Times, Miami Herald, Palm Beach Post, Portland Oregonian, Prensa Libre, San Francisco Chronicle, and Tampa Bay Times. Previous newspaper corporate clients include Advance Publications, AH. Belo, CNHI, Cox Media Group, Digital First Media, Gannett, Hearst Newspapers, Lee Enterprises, McClatchy, Postmedia, SCNI, Sun Media, Tribune Publishing, and Unidad Editorial.

A recognized industry leader, Harding has served on nationally and globally focused committees for the media industry. He has spoken at several industry events and conferences, including INMA, MBR, NMA, WAN|IFRA, and various newspaper and magazine events. He works closely with publishers and industry executives to develop project solutions that will garner an immediate positive impact on the business.

Read Ken Harding’s Full Biography

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Rodney Gibbs

Rodney Gibbs leads the Texas Tribune’s Revenue Lab. Launched in 2020, RevLab helps newsrooms around the world adopt the Tribune’s playbook for financial sustainability, and it experiments with new revenue ideas, which it tests locally and then shares freely.

A TV writer turned entrepreneur, Gibbs founded and sold two digital media companies before joining the Tribune in 2012 as its chief innovation officer. In 2015, he became the Tribune’s first chief product officer.

He is a board member of the Online News Association, an organizer of Hacks/Hackers Austin, and a past board member of KLRU/Austin PBS, KUT/Austin NPR and the Austin Film Society.

Gibbs has a bachelor’s degree from Rice University and a master’s degree from the Michener Center for Writers at the University of Texas at Austin.

Outside of work, he’s passionate about film, record collecting and coaching his son’s baseball team.

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Martin G. Reynolds

Martin G. Reynolds is the Co-Executive Director, External Affairs and Funding for the Maynard Institute.

Prior to being named to the leadership of the organization, Reynolds served as a senior fellow for strategic planning for the institute, helping to oversee the planning and implementation of the “MIJE Re-Imagined” project.

Reynolds is co-founder of Oakland Voices, a community storytelling project that trains residents to serve as community correspondents. He was named as Digital First Media’s Innovator of the Year for his work on Oakland Voices.

Prior to his Maynard fellowship, Reynolds was senior editor for community engagement and training for Bay Area News Group and served as editor-in-chief of The Oakland Tribune between 2008-2011. His career with Bay Area News Group spanned 18 years. Reynolds was also a lead editor on the Chauncey Bailey Project, formed in 2007 to investigate the slaying of the former Oakland Post editor and Tribune reporter.

Reynolds also serves as the director of the Reveal Investigative Fellowships from the Center for Investigative Reporting. Reynolds has helped to raise more than $1 million from foundations to support reporting and community engagement initiatives.

Reynolds also conducts Fault Lines diversity training programs for media companies and colleges and universities. He is a sought-after speaker on the state of diversity, trust and inclusion in journalism.

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On behalf of the First Amendment: ‘Dear Mr. President’

Dear Mr. President: Congratulations on your election victory.

That’s a non-partisan congratulations. The First Amendment, with its 45 words encompassing our core freedoms of religion, speech, press, assembly and petition, doesn’t take political sides.

Gene Policinski First Amendment
Gene Policinski is a senior fellow for the First Amendment at the Freedom Forum, and president and chief operating officer of the Freedom Forum Institute. He can be reached at gpolicinski@freedomforum.org, or follow him on Twitter at @genefac.

The year 2020 has seen a dramatic increase in the ways our fellow citizens are using the First Amendment. There’s every reason to believe 2021 will be more of the same.

By this Election Day, a record number of us exercised our right to vote, the ultimate expression of our rights to petition the government.

Years of simmering injury, insult and resentment over blatant and hidden racism have boiled over into a wave of public protests, prompted by the repeated deaths of Black men and women at the hands of police officers, and rooted in economic and social systems that people of color see as tilted against them

The national crisis that is COVID-19 is tearing at the very fabric of daily life — and even as it hammers everything from employment numbers to how we sometimes can say farewell to the dying, the pandemic is sparking street demonstrations for and against health measures like masks and business shutdowns.

I write to ask that as you consider your election victory, you keep these First Amendment considerations in mind — using the order of the five freedoms, to help organize your thoughts.

Religion in the U.S. today covers a remarkably diverse form of beliefs and practices, unique in the world. Understandably, that creates ongoing conflict as overall social values and individual matters of conscience collide. Some call this a culture war. I hope you will think of it as does my Freedom Forum colleague, Dr. Charles Haynes: An opportunity to find common ground — focusing on those places where we do agree, even as we recognize and celebrate our differences.

What of free speech? For nearly a century, most battles around this freedom focused on whether or not government could restrict or punish individuals for their speech. In this next presidential term, the focus will be on relatively new ideas: There are ideas, words or symbolic actions that are too dangerous to be heard, or that the right to speak includes a right not to listen — or to be protected from even hearing.

Please keep in mind that ideas are not eliminated by silencing those who give voice to them. More speech, in more ways, is the better path. It is a proper government role to find ways to encourage diversity of thought, but not to become a “national nanny” or worse, an autocratic censor deciding what we should see, read and hear.

The next generation will be ill-served to face an assuredly contentious world if they aren’t aware of a range of ideas, concepts and creeds. A need to reinforce the key positive ideals of our society for the future must include free discussion of where we have fallen short in word, actions or law in the past.

A free press is being challenged by the triple tag team of economic loss, public mistrust and new competition. An attendant casualty has been our collective belief in “truth” — or at least accepted facts based on solid journalism, not punditry across a myriad of new information sources.

You don’t have direct responsibility to make journalism better, but things are so dire you and Congress may be needed to help ensure we have any effective journalism at all.

The number of local news outlets is plunging — and “news deserts” in which no local news media exists — are growing. The watchdog-on-government role of a free press — so vital to the informed citizenry needed by a democracy — cannot be allowed to simply evaporate.

The unthinkable for free press advocates of not long ago — tax breaks, operating subsidies, support for “public” journalism as we have seen for public television and radio — may well become over the next four years unavoidable.

What we do know, based on annual surveys the Freedom Forum has done since 1997, is that most of us support that watchdog duty. Work with that consensus.

Assembly and petition have had rebirths. When frustrated, Americans always protested, on our streets and now online. Your responsibility here starts with listening — even when others are shouting.

Yes, you must respond to those who go outside First Amendment protections into violence. But those responses must be tempered by the recognition that peaceful dissent is democracy, not disloyalty.

I write knowing you and the nation face many challenges. But I also write with the profound hope that this letter will be a reminder that these core freedoms empower all of us to freely talk with each other in many different ways, with a goal of determining the best possible solutions for the greatest number of people, in the shortest amount of time. The First Amendment doesn’t require — or provide for — perfection, but it fuels democracy.

With that spirit in mind, good fortune in the next four years.

This column expresses the views of Gene Policinski, senior fellow for the First Amendment, Freedom Forum.

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