When:
January 21, 2026 @ 11:00 am – 12:00 pm
2026-01-21T11:00:00-05:00
2026-01-21T12:00:00-05:00
Cost:
Free
NEACE is kicking off the year with a FREE webinar on January 21st from 11 a.m. to noon. The webinar will feature two leaders from The Boston Globe diving into one of the hottest topics in our industry: Digital Retention — Balancing Subscriptions and Revenue.
Why the Recipe Matters – The Stakes for Local Print and Digital Retention:
· The Base of the Stair-Step Strategy
· The Recipe for Offers: Stair-Step Stop-Save
· Agent Execution: The Chef in the Kitchen
· The Supporting Ingredients: Culture, Training, and QA
Presented by:
Mark Tibbetts / Director of Customer Service at Boston Globe Media
Auni Small / Training Coordinator for Customer Service at Boston Globe Media